Updated: August 2026
What the 5E Error Means
The 5E (or SE) error code on your Samsung washing machine indicates a drainage problem. The washer tried to drain water for over 10 minutes but couldn't complete the cycle. This is one of the most frequent Samsung washer issues — and usually fixable without a service call.
Common Causes
- Clogged or kinked drain hose
- Debris blocking the drain pump filter
- Foreign objects caught in the pump (coins, hair pins, lint buildup)
- Faulty drain pump motor
- Improper drain hose height (too high or too low)
How to Fix It — Step by Step
1. Check the Drain Hose
Pull the washer away from the wall and inspect the drain hose for kinks, twists, or crushing. Straighten any bends. Make sure the hose isn't pushed too far into the standpipe (no more than 6 inches).
2. Clean the Drain Pump Filter
This is the most common fix. On Samsung front-loaders, the filter is behind a small flap at the bottom right of the machine:
- Place a towel and shallow pan under the flap
- Open the flap and unscrew the filter cap counterclockwise
- Pull out the filter and remove lint, coins, and debris
- Rinse under running water and reinsert
- Screw the cap back tightly and close the flap
3. Run a Spin-Only Cycle
After cleaning, run a spin-only cycle to test drainage. If it completes without the 5E code, you're good.
4. Check the Drain Pump
If the filter was clean and the hose is clear, listen for the pump running during a drain cycle. No humming = bad pump. The pump assembly (part DC31-00054D) runs about $35-50 online.
5. When to Call a Pro
If you've cleaned the filter, checked the hose, and the pump runs but still won't drain, you may have a control board issue or an internal blockage that requires disassembly. Time to call a technician.
Quick FAQ
Q: Can I fix this myself?
A: Yes — about 80% of 5E errors are just a clogged filter. Takes 10 minutes and zero tools.
Q: Will resetting clear the error?
A: Unplug for 60 seconds, plug back in. If the underlying issue remains, the code returns.
Q: Is it safe to open the filter with water inside?
A: The water will drain out when you open it — that's what the towel and pan are for. It's normal.
⚠️ Safety: Always unplug before any internal inspection. If you smell gas or see electrical sparking, contact a professional immediately.